Frequently asked questions
What to know before purchasing or submitting documents.
These answers explain the U/W GPT Assistant, the difference between tools and human-assisted services, how timing works, and the limits of every AI response, calculation, or review.
What does Mortgage File IQ provide?
Self-service mortgage workflow tools, human-assisted income workups, and broader file-review services for mortgage professionals. The tools and reviews are decision support—not lender approvals or final underwriting decisions.
Are digital instruments the same as a human-assisted review?
No. Digital instruments are self-service resources. A paid income or file review examines the documents you submit through secure intake and returns a written PDF summary.
What is the Mortgage File IQ U/W GPT Assistant?
It is a protected AI-powered decision-support tool for mortgage professionals working through redacted DU/LPA findings, common AUS errors, income questions, conditions, and file structure. It is not an underwriter and does not issue an official loan decision.
Can I purchase only the U/W GPT Assistant?
Yes. The assistant is available by itself for $49 per month or as a $397 one-time 12-month pass. You do not need to purchase the other instruments. The Operator System is a separate bundle that includes the tools plus 90 days of assistant access.
Is the U/W GPT Assistant the same as the public website chatbot?
No. The public chatbot answers general website questions. The U/W GPT Assistant is protected by customer sign-in and is designed for redacted professional questions about DU/LPA findings, common AUS errors, income, conditions, and file structure.
Can the U/W GPT Assistant help explain why AUS is not passing?
It can interpret the redacted findings you provide, identify likely causes and missing facts, and organize checks or possible corrective steps. It does not connect to DU or LPA, run or rerun AUS, issue official findings, or guarantee that a change will produce an approval.
Can the AI hallucinate or make a mistake?
Yes. AI can invent, omit, misread, misunderstand, or state incorrect information confidently. Clear, complete, redacted prompts can improve the response, but no prompt guarantees accuracy. Verify every material answer against the original findings, current applicable guides and overlays, source documents, and authorized underwriting or compliance direction.
Does the assistant connect to DU or LPA or issue official findings?
No. It does not connect to, submit to, alter, reproduce, or replace Desktop Underwriter, Loan Product Advisor, a lender system, an authorized underwriter, or an official underwriting decision. Always verify its suggestions against the original findings and current applicable requirements.
Can I paste borrower information into the paid assistant?
Paste only the relevant redacted text. Never enter Social Security numbers, dates of birth, complete account numbers, passwords, or unnecessary borrower identifiers. The assistant does not accept file uploads; paid human-assisted reviews use secure customer intake.
How is U/W GPT Assistant access sold?
Choose $49 monthly access or a $397 one-time 12-month pass. Both are available without a tool purchase. The $147 Operator System separately includes all five lifetime-licensed instruments and 90 days of assistant access. Each assistant plan includes up to 150 requests per month.
Does an income workup determine final qualifying income or DTI?
No. It provides an independent calculation based on the documents provided and commonly used industry methods. A lender or authorized underwriter determines the income and DTI used for the loan.
Can an underwriter reach a different number?
Yes. Agency rules, investor requirements, lender overlays, program details, additional documents, and professional judgment can produce a different calculation. The workup can help you double-check or frame questions, but it does not supersede the underwriter.
Can a review change a suspended or denied loan to approved?
No result is guaranteed. A review may identify a calculation issue or possible documentation path, but only the lender or authorized underwriter can change the loan status.
When does turnaround begin?
After all required, readable documents and instructions are received. The stated targets do not begin at purchase when the file is incomplete.
What happens if documents are missing?
Mortgage File IQ sends a notice identifying the missing items. You have 48 hours to provide them or submit a cancellation request for manual review. No cancellation is automatic. If there is no response, the order may be closed and becomes non-refundable except where required by law.
Why do complex workups cost more?
Every borrower, business entity, bank-statement set, or rental property can require a separate analysis. The posted prices identify the unit being purchased so the total cost is visible before payment.
How are documents submitted?
After confirmed payment, use the secure customer account. Do not put Social Security numbers, full account numbers, passwords, or loan documents in the chatbot, email, WhatsApp, or Instagram.
Are digital tools refundable?
Downloaded tools are non-refundable. Duplicate charges, technical delivery failures, or a purchase that has not been accessed should be reported promptly for review.
What is included in the 90-day W-2 package?
Ten wage-earner workups for one purchasing business, used within 90 days. Self-employed, bank-statement, entity-return, or rental-property analyses are priced separately.
See the complete Terms of Use and purchase policies.